Terms and Conditions

Last Updated: January 4, 2026

Saltgrass Ranch LLC (“Saltgrass Ranch,” “we,” “our,” or “us”) is committed to providing high-quality meats and provisions. Due to the perishable nature of our products, this policy outlines the conditions under which returns, refunds, or credits may be considered.

Perishable Goods Policy

All products sold by Saltgrass Ranch LLC are considered perishable food items. As such, all sales are final once an order has been fulfilled, shipped, or picked up, except as expressly stated below.

Temperature Control & Food Safety Disclaimer

Saltgrass Ranch LLC takes food safety seriously and follows established handling and storage practices while products are in our control. Once products leave our facility—whether by local pickup or carrier delivery—responsibility for proper handling, storage, and temperature control transfers to the customer.

All products must be stored, transported, and handled in accordance with applicable food safety guidelines upon receipt.

Local Pickup Orders

For orders designated for local pickup, customers are responsible for inspecting their order at the time of pickup.

• Once a local pickup order has been accepted and removed from our facility, it is considered complete and final.
• We do not accept returns or exchanges for local pickup orders after the product has left our control.
• If an issue is identified at the time of pickup, please notify a Saltgrass Ranch representative immediately so the matter may be addressed on-site.

Failure to inspect the order at pickup constitutes acceptance of the product as delivered.

Local Pickup – Food Safety Responsibility

(Insert under “Local Pickup Orders”)

Customers selecting local pickup are responsible for ensuring that perishable items are promptly refrigerated or frozen following pickup.

• Products should be transported in temperature-controlled conditions.
• We recommend bringing insulated containers or coolers for transport.
• Saltgrass Ranch LLC is not responsible for quality issues resulting from improper handling, storage, or temperature exposure after pickup.

Acceptance of a local pickup order constitutes acknowledgment that the product was received in satisfactory condition and at appropriate temperature.

Shipped Orders

For orders shipped via third-party carriers:

• Customers must report any damage, spoilage, or incorrect items within 24 hours of delivery.
• Reports must include the order number and clear photographs of the product and packaging.
• Claims submitted outside this window may not be eligible for review.

If we determine that the issue resulted from an error on our part or during transit, we may, at our discretion, issue a replacement, refund, or store credit, subject to availability.

Wholesale & Business-to-Business (B2B) Orders

Wholesale and B2B orders are subject to the following additional terms:

• All wholesale orders are considered final once      confirmed.
• Claims for shortages, damage, or incorrect items must      be reported within 24 hours of delivery or pickup.
• Wholesale customers are expected to inspect all      products immediately upon receipt.

Due to the nature of wholesale pricing and custom specifications, returns are not accepted for wholesale orders. In the event of verified error or quality issue attributable to Saltgrass Ranch LLC, resolution may be provided in the form of a credit toward future purchases, at our discretion.  

Wholesale customers are expected to have appropriate food safety and temperature control procedures in place.

• Wholesale orders must be inspected immediately upon receipt.
• Any concerns regarding temperature, quality, or condition must be reported within 24 hours.
• Saltgrass Ranch LLC assumes no responsibility for product quality after acceptance of delivery or pickup by wholesale customers.

Custom Cuts & Special Programs

Products produced to custom specifications, limited releases, or special programs (including dry-aged selections) are non-refundable and non-returnable once confirmed.

Cancellations & Order Changes

Orders may not be canceled or modified once production, preparation, or fulfillment has begun. Requests for changes must be submitted promptly and are subject to approval and availability.

Shipping Delays & Carrier Issues

Saltgrass Ranch LLC is not responsible for delays caused by shipping carriers, incorrect delivery information provided by the customer, or circumstances beyond our control.

Refund Processing

Approved refunds or credits will be issued to the original form of payment or as store credit, as determined by Saltgrass Ranch LLC. Processing times may vary depending on payment provider.

Contact Information

For questions regarding orders or this policy, please contact:

Saltgrass Ranch LLC

Email: info@saltgrassranchmeats.com

Website: saltgrassranchmeats.com